Providing customers with high-quality products and perfect pre-sale, in-sale and after-sales service is the service goal of the company; Meeting the needs of customers is one of the important contents of enterprise marketing. The company takes "promoting national aspirations, creating world famous brands and serving the country with industry" as its duty, and adheres to the purpose of "market-oriented and science and technology driven". Make the following service commitments to new and old customers and people from all walks of life who are used to supporting the enterprise:
1、 Pre sales service
1. The company shall introduce all product related information and quality to users in detail.
2. Provide users with product technical lectures, including product use and maintenance, assembly, product use characteristics and other technical problems. Where users need to provide services, the company will send the best engineering and technical personnel to provide customer service and technical lectures.
3. The company has set up a service hotline to answer all kinds of questions and problems related to products for users. The service hotline is 0799-6866998
2、 On sale service
1. The main users who purchase spot goods from the company shall fill in the user service tracking card.
2. For new users developed, the marketing department shall contact the customer by telephone within one week after the arrival of the goods to inquire about the acceptance of the goods, including whether the product quality can meet the customer's needs, transportation mode, packaging and other requirements of the customer.
3. For newly developed new products, it is required to introduce the products to users, assist users in installation, and introduce the use methods and technical requirements.
4. Key users should send service visits once or twice a quarter to solicit opinions and solve the problems raised by users.
3、 After sales service
1. When users have quality problems with our products, they receive customer complaints and request to reply within 24 hours. The service personnel shall go to the site to solve the problems at the time required by the customer.
2. If the product has quality problems, the company shall be responsible for return, replacement and repair until the customer is satisfied.
3. Our company will provide a perfect online service system. If you have any questions about the product, including quality, use and other related issues, you can also give feedback through online message or directly put forward it in the form of e-mail; We will give you a satisfactory reply in the shortest time and at the fastest speed.
4、 Service condition identification
1. In case of quality problems during the warranty period, if they are really caused by the product itself, our company will provide free services.
2. In case of quality problems during the warranty period, if caused by customers, our company will provide preferential paid services.
3. If there are quality problems after the warranty period, our company is willing to continue to provide preferential services.